Driving up standards

The Motor Ombudsman

The Motor Ombudsman (TMO) is the UK’s only fully impartial dispute resolution body that’s dedicated to the automotive sector.

Through its Chartered Trading Standards Institute approved Codes of Practice, TMO is committed to driving even higher industry standards, offering clear-cut customer service expectations – and resolving disputes if things go wrong.

WSG are proud to be working alongside TMO to bring you a range of benefits when you become accredited to its Vehicle Sales Code of Practice.

Highlight your business’s commitment to excellence and get the recognition you deserve – whilst saving time, stress and potentially thousands of pounds in legal fees should a complaint arise.

Highlight your business’s commitment to excellence and get the recognition you deserve – whilst saving time, stress and potentially thousands of pounds in legal fees should a complaint arise.

Did you know that by law, every dealership is required to signpost customers to an Alternative Dispute Resolution (ADR) provider if a dispute cannot be resolved?

Thousands of reputable dealers across the UK are already accredited to The Motor Ombudsman’s Vehicle Sales Code. One of the biggest benefits of this is unlimited access to the body’s motoring-specific ADR service.

Provided by legally-trained automotive experts, this service shoulders the burden of any customer complaints should the need ever arise – helping you and your customer find a fair, swift and impartial resolution to avoid needing to go to court.

Benefits

Receive a recognised accreditation to increase consumer confidence
Exclusive use of The Motor Ombudsman and CTSI approved logos
Unlimited access to The Motor Ombudsman’s ADR service and business information line
A free business profile on TMO’s Garage Finder to create new leads and drive customer footfall
Increased exposure through TMO’s national marketing and PR initiatives
Eligibility to be nominated by your customers for a prestigious Star Award

Benefits

Receive a recognised accreditation to increase consumer confidence
Exclusive use of The Motor Ombudsman and CTSI approved logos
Unlimited access to The Motor Ombudsman’s ADR service and business information line
A free business profile on TMO’s Garage Finder to create new leads and drive customer footfall
Increased exposure through TMO’s national marketing and PR initiatives
Eligibility to be nominated by your customers for a prestigious Star Award

Join today and take advantage of these many benefits and an exclusive 20% discount just for WSG dealers!

As a WSG dealer, you can save nearly £80 off the cost of annual accreditation to the Vehicle Sales Code. Normally £345 + VAT per year, you’ll pay just £276 + VAT – and you’ll even receive this exclusive wall plaque for your showroom!