0800 0608610

Claims process

Claims process

How to make a claim

Making a claim under your warranty has never been easier – just follow these three steps.

To discuss a repair or submit a warranty claim, please call us on 0800 060 8610, email us or send us a message using the form below. Some of our plans include diagnosis costs so if the fault is a covered item, we’ll settle the diagnosis costs as part of the claim – your claims advisor will confirm whether diagnosis is included under your plan.

Check cover

Check to see if the fault might be covered, or contact us if you’re not sure. The vehicle will need to be booked in at a garage.

Fault diagnosis

The fault may need to be diagnosed if it isn’t obvious. Any diagnosis costs are your responsibility at this stage.

Claim authorisation

The garage must contact us before any work is done. If it’s covered, we’ll issue a claims code and the work can begin straight away. 

What to do once repairs are complete

  • If the repair was carried out by one of our approved garages, you don’t need to do anything as we’ll settle the claim with them directly.
  • If it was carried out by your own garage and we’re either reimbursing them or yourself, we’ll need a copy of the repair invoice along with any service invoices or other documents we’ve requested. Please clearly mark the repair code and state who is to be paid. Payments will usually be processed and paid the same working day upon receipt of all documents

Important: 

  • Should you instruct the garage to commence work without our authorisation, you do so in the knowledge that your claim may be declined due to denying us the opportunity to inspect the vehicle and determine the cause of failure.
  • The garage will only be able to carry out the repairs once you have authorised them to do so.
  • You are responsible for any excess parts and labour charges, plus any repairs which aren’t covered under your plan.

Important: 

  • Should you instruct the garage to commence work without our authorisation, you do so in the knowledge that your claim may be declined due to denying us the opportunity to inspect the vehicle and determine the cause of failure.
  • The garage will only be able to carry out the repairs once you have authorised them to do so.
  • You are responsible for any excess parts and labour charges, plus any repairs which aren’t covered under your plan.

Submit a claim

Use the form below to tell us about a potential claim. You can also upload photos or videos. We’ll be in touch with you shortly.


Call our claims team on 0800 0608610. We’re here to help!

Suite 57 Midshires House
Smeaton Close
Aylesbury, Bucks HP19 8HL

Tel: 0800 0608 610
Email: hello@wsgwarranties.co.uk

Registered number: 13257955

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