Dispute Resolution webinar

Welcome to the WSG webinar

Thank you for registering for the Alternative Dispute Resolution webinar. You can now access the video below.

If you have any further questions in regard to the dispute resolution or would like to discuss any of our award-winning products, please get in contact using the form below.

What's in the video?

In this lively discussion, you’ll discover:

The power of accreditation & ADR: Learn why becoming accredited to TMO’s Vehicle Sales Code is a vital trust signal for customers — and how ADR can help resolve issues swiftly, fairly, and without costly litigation.
How to identify and prevent common disputes: Gain insights into the most frequent customer complaints — from warranty confusion to distance sales — and learn how to address them proactively to maintain your reputation.
Boost complaint handling & customer loyalty: Take away practical tips for improving communication, managing expectations, and turning post-sale challenges into opportunities to build stronger customer relationships.

Thank you to our expert panel: Danny Tregaskes (The Motor Ombudsman), Phil Miskelly (WSG), and John Colinswood (WSG) for sharing their knowledge and helping dealers stay ahead in an evolving marketplace.