Dispute resolution webinar

Register for our FREE webinar

WSG is proud to present the third instalment in our webinar series, continuing our mission to tackle the industry’s most important challenges with expert insights and practical advice.

In this session, we’ve partnered with The Motor Ombudsman to explore a vital topic for today’s automotive retailers: the importance of Alternative Dispute Resolution (ADR) and why dealers should be accredited to its Vehicle Sales Code.

With consumer expectations rising and disputes becoming more complex — from warranty disagreements to EV-related issues — this webinar explains how accreditation and access to ADR can enhance your dealership’s reputation, resolve conflicts fairly, and ultimately strengthen customer trust.

Stay informed and stay ahead – register FREE below!

What to expect

In this lively discussion, you’ll discover:

The power of accreditation & ADR: Learn why becoming accredited to TMO’s Vehicle Sales Code is a vital trust signal for customers — and how ADR can help resolve issues swiftly, fairly, and without costly litigation.
How to identify and prevent common disputes: Gain insights into the most frequent customer complaints — from warranty confusion to distance sales — and learn how to address them proactively to maintain your reputation.
Boost complaint handling & customer loyalty: Take away practical tips for improving communication, managing expectations, and turning post-sale challenges into opportunities to build stronger customer relationships.

Thank you to our expert panel: Danny Tregaskes (The Motor Ombudsman), Phil Miskelly (WSG), and John Colinswood (WSG) for sharing their knowledge and helping dealers stay ahead in an evolving marketplace.