Part 2: Industry perspectives on the future of consumer protection
How can consumer protection evolve alongside modern vehicle technology?
As vehicle technology continues to advance, the challenges facing consumers, retailers, manufacturers and repairers are becoming increasingly complex.
From the rise of electric vehicles and software-driven systems to changing customer expectations and the growing influence of AI, today’s automotive landscape presents challenges that extend far beyond traditional vehicle repairs.
In Part 2 of this webinar series, John Colinswood, Professor Jim Saker and Symon Cook explore how the automotive industry can continue to deliver fair outcomes for consumers while adapting to the realities of modern vehicle technology, diagnostics and repair processes.
Featuring
John Colinswood
CEO, Warranty Solutions Group
Professor Jim Saker
President, Institute of the Motor Industry (IMI)
Symon Cook
Head of operations & member services, National Franchised Dealers Association (NFDA)
What you'll learn
- \How vehicle diagnostics have evolved over the last decade
- \The growing impact of AI on customer complaints and dispute management
- \Why software-related faults create new challenges for dealers and repairers
- \How consumer expectations are changing in the used vehicle market
- \The role manufacturers play in training and supporting technicians
- \Why collaboration between manufacturers, retailers and warranty providers is increasingly important
- \The challenges dealers face when diagnosing modern vehicle faults
- \Areas where greater clarity and consistency could benefit consumers and businesses alike
- \Potential improvements to how Consumer Rights Act disputes are interpreted and managed
- \How the industry can prepare for future vehicle technologies
Key discussion topics
The growing influence of AI
Consumers now have more information available at their fingertips than ever before. While AI can be a useful tool, it is also changing the way complaints are raised, investigated and resolved, creating new challenges for businesses across the automotive sector.
Changing consumer expectations
As vehicles become more advanced, customer expectations continue to rise. The discussion explores how age, mileage and vehicle condition can influence expectations, particularly within the used vehicle market.
Supporting the next generation of vehicle technology
The rapid evolution of vehicle technology places increasing demands on technicians, retailers and manufacturers. Training, technical support and access to accurate information are becoming more important than ever.
Looking ahead
The panel discusses whether greater industry guidance, improved collaboration and increased consistency could help support both consumers and businesses as vehicle technology continues to evolve.
Who should watch?
This webinar is particularly relevant for:
- Motor retailers
- Dealer principals
- Service managers
- OEM and manufacturer representatives
- Warranty professionals
- Compliance teams
- Automotive industry stakeholders
- Industry associations and trade bodies
Watch the webinar
Hear from leading industry representatives as they discuss the future of consumer protection, evolving vehicle technologies and the challenges facing the automotive sector.
Missed part 1?
Part 1 focuses on the practical realities of fault diagnosis, repair processes and customer expectations in today’s automotive environment.
Featuring John Colinswood, Andy Shipp and Amy-Jane Marsden, the discussion explores how dealers, repairers and consumers are navigating increasingly complex vehicle faults and Consumer Rights Act disputes.
Part 1: Understanding the challenges facing dealers, repairers & consumers
About Warranty Solutions Group
Warranty Solutions Group supports thousands of automotive businesses across the UK with warranty, compliance and claims management services.
Through industry collaboration and thought leadership initiatives, WSG continues to champion practical solutions that deliver positive outcomes for consumers, retailers and the wider automotive sector.
