Warranty Claims Administrator

Exciting new position for a Claims Administrator in Aylesbury with a 5 star business!

Are you extremely organised? Do you love providing a brilliant customer service? Do you have great attention to detail? If you answered yes, we have the perfect opportunity!

Salary: £22,000 per annum
Hours: 37.5 hours per week Mon – Fri
Holidays: 25 days per year plus all UK bank holidays

About us

Warranty Solutions Group is the UK’s only 5 star rated motor warranty company. Fuelled by quality and passion, we’re on a mission to keep shaking up standards in the warranty industry and leading the market by example.

We’re growing rapidly and are now looking for a wonderful Claims Administrator to support our Claims Assessors. Based at our Aylesbury office, this is a fantastic opportunity for you to really shine as you grow and build your career – in a company where you’ll be truly valued and appreciated.

The role

Reporting directly to our Claims Manager, you’ll be responsible for assisting customers with warranty claims and making sure everything runs smoothly. You’ll often be the first voice our customers hear, so a helpful and empathetic attitude is a must!

Salary: £22,000 per annum
Hours: 37.5 hours per week Mon – Fri
Holidays: 25 days per year plus all UK bank holidays

Job description

Here’s what’s involved:

Responding to customers by telephone and email, and requesting further information to process claims
Signposting customers to information, providing guidance and resolving queries
Updating customer information on our internal database
Updating repairer and recovery invoices on our internal database, and dealing with invoicing queries
Liaising with customers, dealers and repairers as needed
Managing the claims email inbox through Outlook
Answering the overflow calls and taking messages
Maintaining GDPR principles

What you’ll need