0800 0608610

Warranty Claims Administrator

Warranty Claims Administrator

Exciting new position for a Claims Administrator in Aylesbury with a 5 star business!

Are you extremely organised? Do you love providing a brilliant customer service? Do you have great attention to detail? If you answered yes, we have the perfect opportunity!

  • Salary: £22,000 per annum
  • Hours: 37.5 hours per week Mon – Fri
  • Holidays: 25 days per year plus all UK bank holidays

About us

Warranty Solutions Group is the UK’s only 5 star rated motor warranty company. Fuelled by quality and passion, we’re on a mission to keep shaking up standards in the warranty industry and leading the market by example.

We’re growing rapidly and are now looking for a wonderful Claims Administrator to support our Claims Assessors. Based at our Aylesbury office, this is a fantastic opportunity for you to really shine as you grow and build your career – in a company where you’ll be truly valued and appreciated.

The role

Reporting directly to our Claims Manager, you’ll be responsible for assisting customers with warranty claims and making sure everything runs smoothly. You’ll often be the first voice our customers hear, so a helpful and empathetic attitude is a must!

Salary: £22,000 per annum
Hours: 37.5 hours per week Mon – Fri
Holidays: 25 days per year plus all UK bank holidays

Job description

Here’s what’s involved:

  • Responding to customers by telephone and email, and requesting further information to process claims
  • Signposting customers to information, providing guidance and resolving queries
  • Updating customer information on our internal database
  • Updating repairer and recovery invoices on our internal database, and dealing with invoicing queries
  • Liaising with customers, dealers and repairers as needed
  • Managing the claims email inbox through Outlook
  • Answering the overflow calls and taking messages
  • Maintaining GDPR principles

What you’ll need

  • Experience in a service-orientated business
  • Excellent listening, communication and relationship management skills
  • An outgoing, honest, and proactive attitude
  • Experience in Word, Excel and Outlook
  • Ability to take direction and constructive criticism
  • A good sense of humour

Don’t miss out on this brilliant opportunity – send your CV today!

Why join us?

Fast growing company

We’re experiencing phenomenal growth and it’s a super exciting time to join us!

Career opportunities

We’ll help you accelerate your career and continue your professional development.

Brilliant support

You’ll have a career you love with a family that really cares when you join our dynamic team.  

“Incredible things in the business world are never achieved by a single person, but by a team.”  

Steve Jobs

Want more information? Call us on 0800 0608610

Suite 64 Midshires House
Smeaton Close
Aylesbury, Bucks HP19 8HL

Tel: 0800 0608 610
Email: hello@wsgwarranties.co.uk

Registered number: 13257955


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