The Motor Ombudsman

The UK’s only fully impartial dispute resolution body

The Motor Ombudsman is the UK’s only fully impartial dispute resolution body dedicated to the automotive sector.

Through its Trading Standards-approved Codes of Practice, TMO is committed to driving up industry standards, offering clear-cut customer service expectations – and resolving disputes if things go wrong.

Over 7,500 businesses are accredited to one or more of the Codes, which cover vehicle sales, warranties, and servicing and repairs.

As an accredited business, you’ll receive unlimited access to TMO’s Alternative Dispute Resolution (ADR) service.

Provided by legally-trained and automotive experts, this service shoulders the burden of any customer complaints should the need ever arise – helping you and your customer find a suitable resolution without needing to go to court

Through its Trading Standards-approved Codes of Practice, TMO is committed to driving up industry standards, offering clear-cut customer service expectations – and resolving disputes if things go wrong.

WSG dealers get an exclusive 20%

The main benefits of partnering with TMO

Save 20% on accreditation fees!

As a WSG dealer, you’ll receive all of these great benefits for just £260 + VAT per year (normally £325 + VAT).

    • NA recognised accreditation to increase consumer confidence.
    • NExclusive use of The Motor Ombudsman and Trading Standards Approved logos.
    • NUnlimited access to TMO’s ADR service and information line
    • NIncreased vehicle enquiries through national marketing and PR campaigns
    • NA unique TMO & WSG branded wall plaque and welcome pack

    Interested in in partnering with TMO

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