How to make a claim

Find all of the relevant information to help you with you vehicle warranty claims.



Find all of the relevant information to help you with you vehicle warranty claims.

How to make a claim

Making a claim under your warranty has never been easier – just follow these three simple steps below. For any queries about your vehicle warranty claims process, please reach out to our team on 0800 060 8610 or email There’s also a handy form at the bottom of this page if you’d like to tell us about a potential claim online, along with answers to a few commonly asked questions. 

IMPORTANT: All claims must be authorised by us before any repairs are carried out. Not following this process may result in your claim being rejected. 

Vehicle Warranty Claims Process

Check cover

Check to see if the fault might be covered, or contact us if you’re not sure. The vehicle will need to be booked in at a garage.

Fault diagnosis

The fault may need to be diagnosed if it isn’t obvious. Any diagnosis costs are your responsibility at this stage.

Claim authorisation

The garage must contact us before any work is done. If it’s covered, we’ll issue a claims code and the work can begin straight away.

What to do once repairs are complete

  • If the repair was carried out by one of our approved garages, you don’t need to do anything as we’ll settle the claim with them directly.
  • If it was carried out by your own garage and we’re either reimbursing them or yourself, we’ll need a copy of the repair invoice along with any service invoices or other documents we’ve requested. Please clearly mark the repair code and state who is to be paid. Payments will usually be processed and paid the same working day upon receipt of all documents

Important information

  • Should you instruct the garage to commence work without our authorisation, you do so in the knowledge that your claim may be declined due to denying us the opportunity to inspect the vehicle and determine the cause of failure.
  • The garage will only be able to carry out the repairs once you have authorised them to do so.
  • You are responsible for any excess parts and labour charges, plus any repairs which aren’t covered under your plan.
Vehicle Warranty Claims Process

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